1. Fund full staffing: Fully restore quality Human Services in HHSC and DADS/LTSS by hiring at least 3000 new direct delivery staff in order to maintain reasonable caseload standards and decrease turnover. Significantly increase resources and time allocated for training. The need for trained and experienced staff is essential as Human Service agencies prepare for an increase in clients as the federal health care reforms take effect.

2. Require an independent cost/benefit analysis and a minimum percentage of cost savings of current vendor contracts to analyze the effects of and possible redirection of vendor resources and duties to state staff.

3. Cancel privatization and restore efficiency: Cancel the call center contract with Maximus and return those previously out-sourced functions back to HHSC eligibility staff. Cancel the AccessHR contract with Convergys and reallocate those resources to rebuild both state office and local human resources staff.

4. Require an independent cost/benefit analysis and a minimum percentage of cost savings prior to any future privatization plans.